If the property management company for your new building requires a certificate of insurance, we can provide them with that once a deposit has been made for a move date with Casey Movers. Please respond to your confirmation email with the request and be sure to include the name and address of the property management company requesting the certificate along with their phone number and email address. You will usually want to make this request two weeks in advance.
Most of the neighborhoods in Boston require the resident to purchase a moving permit. This can be obtained from the city hall or by visiting MovingPermits.com. This is something that must be done by the resident usually 2 weeks in advance of your scheduled move date. If you fail to obtain a moving permit on moving day we may be unable to move you. Unfortunately we are unable to refund your deposit if this happens and you may be responsible for your movers time... be sure to investigate your individual local requirements.
Nearly all inter-state shipments are upon a 53' tractor trailer. Please check your destination property for tractor trailer access. In rare events (mostly gated communities, rural, small dirt roads, etc) a tractor trailer cannot access the new property and there would be no choice but to rent a smaller truck to shuttle goods back and forth which requires double handling of goods which will result in higher charges for your move. Be sure to notify Casey Movers in advance so that we can ensure the movers have the right equipment and correct amount of labor to complete your move on time and on budget! It is the customers responsibility to investigate access of tractor trailers to destinations and notify Casey Movers or the estimator at the time of your estimate. Please note that the driver has final say on whether a shuttle is required for any requested address. No exceptions.
The movers typically start their day at your home around 8-9am each day for load up. Most deliveries after a closing start at 1pm. Moves starting after 1pm will either need to be bumped to the following day or additional charges are applied for a late start. Please note that these times are estimates only as we are driving large trucks and utilizing public roadways. The drivers cannot be bound to any specific timeline or schedule and all shipments are subject to delay and can manifest in the form of minutes, hours, days or more no matter the scope and size of shipment so customer must prepare accordingly.
You can text 781-261-0004 at any time to request an ETA update for your moving crew. Be sure to identify yourself by name, address and move date. Requests to start earlier or later than these times may be requested and may require additional charges to be assessed if accepted and rendered.
Your deposit will be deducted from your total moving estimate.
We generally ask that customers be prepared with their remaining balance as a certified bank check, money order or cash when the movers arrive. This is to certify that the funds are available for the completion of the move prior to the movers taking your goods. Credit cards may be accepted for final service charges, but a 5% credit card handling fee will be assessed.
For shipments going to storage, the balance for the labor to move to storage, along with the balance for the first month of storage (or the remaining storage weeks in the current month) are due at pickup. From then on, you should send a check by the 1st of the month each month for your storage unit, and treat it as you would treat an apartment rental. Delivery charges are due at delivery.
A monthly invoice is not guaranteed, just as it is not guaranteed with most apartment rentals. If you'd like to put a credit card on file with us for your monthly storage payments, contact us at 1-800-482-8828. Your credit card would be automatically charged the amount of your monthly balance around the 1st of each month.
Any additional move balance or the balance for additional services rendered are due prior to the final delivery of goods. Estimators, representatives, and movers of our organization will attempt to prepare the customer for any and all valid charges in regards to a move, though sometimes unexpected additional requests for services, poor preparation by the customer, additional inventory, additional assignments, etc. arise AFTER the commencement of a moving operation that require charges above and beyond the initial moving plan and estimates. By using the services of this organization, you agree that our organization be able to assess unanticipated charges that come in the form of labor, storage charges, permit charges, the cost for additional materials, etc. while an operation is already in motion, and that those additional charges will be due prior to the final delivery of goods.
For inter-state moves, balance is due in full prior to the truck being dispatched from Massachusetts to certify that funds are available for the full completion of the move. Shipments with unpaid balances are subject to possible delay, which could be days, weeks, or months, no matter the scope or size of shipment.
Acceptable payment methods are cash, certified bank check, or money order. Our movers do not accept personal checks. Personal checks are typically accepted only for deposits, or for moves pre-paid about 2 to 3 weeks in advance. Personal checks may also be accepted for monthly storage payments.
Payments via Mastercard, VISA or Discover (along with the aforementioned 5% credit card handling fee) may be accepted over the phone by calling our office at 1-800-482-8828.
A $75.00 fee may be applied to any bounced checks or declined credit card payments.
The credit card you provide for security and deposit when booking your move date may be used for things such as future material purchases, storage fees, move balances or to cover a bounced or declined supplemental payment.
While credit card companies have charge back options available to customers in the event of accidental and fraudulent charges, under no circumstances are these tools to be abused in order to reverse charges for paid services.
Casey Movers does not finance moves. All funding is to be financed and guaranteed by the customer and released as service is rendered. All payments are due in full prior to final release of a shipment as funds are needed to meet immediate financial obligations. Occasionally, an unpaid balance may remain on a shipment after final release of goods (maybe due to a failed check payment or failed credit card payment). In these rare instances, the customer has 72 hours to complete final payment no matter how small or large the sum. If final payment of shipment balance is not completed within 72hrs of release of said shipment or completion of work, an exponential penalty of 10% per day will be applied to the balance until the balance plus accrued compound penalties has been paid off in full.
In the event of loss or damage, household goods are covered by cargo insurance (which values all shipments as used household or commercial goods) in the amount of $.60/lb/item. Real property is excluded and there is a $2,000.00 limit per shipment. You may increase your valuation to $1.25/lb/item ($5,000.00 limit) for an additonal $500.00 per 24' truck load or $1,000.00 per tractor trailer load. Casey Movers is unable to financially compensate shippers in excess of the cargo insurance limits, so please plan accordingly. There are no refunds for damage to real property. No refunds available for poor sentiment.
Be sure to note any damage on your bill of lading when receiving the shipment or immediately text 781-261-0004.
Damage is unfortunately an inherent risk of moving, affecting usually around 2-3% of all shipments industry wide. The risk can of damage be minimized through proper packing.
Most damage occurs to fragile items while the truck is in transit. All it takes is one bad pothole and poorly packed fragile goods are highly subject to damage. Goods that are deemed packed by the owner are not covered for loss or damage.
As stated above, the risk of damage can be minimized through proper packing of fragile goods such as televisions, pictures, granite/marble pieces, paintings, mirrors, glass pieces (including glass table tops and inserts), fragile frilly wood pieces, statues, planters, etc.
Again, our movers expect all goods to be packed and ready to go by the time they arrive or be sure to notify us well in advance so that we can provide an individual quote for packing certain fragile pieces and so that the movers have the right tools and materials for the job.
High value items such as paintings, artwork, chandeliers, grandfather clocks, pianos, etc are not covered... you'll have to contact an insurance company and get a quote and individual policy for in-transit insurance or homeowners or renters insurance may cover.
Real property damage to things such as floors, walls, driveways, lawns, etc is an inherent risk and there are no refunds or insurance options available for damage of this nature. Damage of this nature can be averted ahead of the move through proper care and protection of real property through use of things such as hardwood floor protection, wall pads, placement of plywood on lawns and driveways, etc. This sort of real property protection is at sole liability and discretion of the customer.
Expect about 60 days turn around time for a valid claim.
Moving is unfortunately for some people a highly stressful and disorganized part of life. There is so much going on with making arrangements to move to a new home... lots of packing going on. Lots of junk removal, paring down, donation of items and family members in and out of your life. It is extremely easy to misplace or lose things in this process either before, during or after the actual move takes place.
So what should you do if something gets lost on your move? The first step is not to panic, and try to maintain composure.
We recommend taking the following steps in the event of the loss of an item:
1. Notify Casey Movers via a response to your confirmation email or text 781-261-0004 with your name, address and move date.
2. Check your origin location. This may require a phone call to the new residents of your origin address.
3. Finish unpacking. Moves often involve dozens of pieces of furniture and dozens upon dozens of boxes and going through everything can often take weeks.
4. Check with close friends and family members who have recently been in your home. It is easy to forget during stressful times that we have given or donated certain items to close friends and family members in an attempt to pare down on things.
Most suspected cases of loss are resolved within a week by the customer.
Casey Movers requires access to our trucks every day for other customers' moves, so trucks are inspected when they are returned to our facility, as well as each morning. We will generally notify you quickly if anything is found that has been left behind on the truck.
Again, it is important to notify us as soon as possible via email or text message so that we can be on the lookout.
Cargo insurance may cover loss at a rate of $.60/lb/item as long as the missing piece was included as a part of the submitted inventory for moving and was not an item that was or should have been packed by the owner. If a customer did not declare an item as part of the shipment ahead of the move there is unfortunately nothing Casey Movers can do to financially assist.
It helps in advance to be sure to label each box and item with name and destination address in the event of misplacement anywhere along the line and ends up in lost and found.
Tipping in the moving industry is customary but not required. Some customers may take 15-20% of total estimate and divide the amount between all drivers, loaders and unloaders. Others may pay approximately $40-50/mover for half a day work or $80-100/mover for a full day work. Some people do not tip at all.
Again, it is totally up to you. If you have any questions feel free to text 781-261-0004.
We do recommend tipping individually each day of service, as although you will commonly have the same movers all the way through a multi-day move, it is never guaranteed as personal schedules vary.
Tips do not count as payment toward the service bill (the service bill comes first) and Casey Movers cannot get involved in handling or passing on tips to movers after a move in any way.
If something does not fit on the truck you have ordered, you will have to order an additional truck, additional labor and/or storage space to accomodate your shipment. Please review your estimate in advance to ensure that our suggestion is the best service for your needs. Our estimators suggest trucks and storage spaces to the best of their ability often based on the list you provide or walk-through (virtual or in-home) of a home prior to it being packed by the owner (which is a huge variable in and of itself... some people pack tightly while others pack loosely) but be sure you understand fully what you are ordering to prevent issues with space. If we suggest one truck and another estimator suggests two... let us know (before booking your service)!!!
Remember, moving trucks are standardized and there is no "the moving truck was too small." It is either... you order one, two or three and appropriate costs come with each tier.
Once a reservation is placed, our estimates are guaranteed for the specific service, number of movers, the truck space provided, pack time, load time, unload time and any storage terms and include all required travel, fuel, mileage, etc.
The estimates provided are based on the suggestion of our estimators when given a certain inventory and description of shipment by the customer. Feel free to compare this suggestion to the suggestions of other qualified estimators prior to reserving service and if you have any questions text 781-261-0004.
You will first want to check number of movers and number of trucks suggested by each estimator. Notify Casey Movers IMMEDIATELY if there is any variance in overall setup. (example: if we estimate 3 movers and 1 truck, and another mover estimates 5 movers and 2 trucks, tell us!!!)
Most walk-throughs take place often days, weeks, or even months in advance of a move and when the home is in an unpacked state. This inherently presents a tremendous variable as the method in which customers pack their goods can swing widely (as much as, but not limited to a 25% variable)... some customers pack tightly which results in efficient packing of the truck while still... other customers pack very loosely which may not be packed into a truck quite as efficiently and may require more labor and truck space to service.
Make sure that you are fully aware of the number of movers and the truck space being offered, as well as the number of labor hours quoted for the load and offload. If you have reason to disagree, let us know BEFORE you reserve your service! If, during your move day, you or the movers foresee additional labor being required to complete the move, but you'd like to stick to the initial plan and budget, text us at 781-261-0004 near the completion of your load term, and inform us to stop loading and proceed to the destination while you make your own arrangements for any "over-flow." Most importantly, tell us BEFORE we reach our the end of allotted labor hours. If the movers do the work, the service MUST be paid for. Service charges are non-negotiable and non-refundable. If we perform the service, we MUST collect what is owed.
Usually, in terms of additional inventory, poor packing, additional stops, down-time, etc., any additional movers, trucks, hours, packing, service, or storage space rendered will come with an appropriate charge laid out in your confirmation email.
Be aware of the time limits assigned to your move. Estimators do their best to provide more than enough time to complete any given shipment usually based on historically like-shipments. However, in rare situations more time may be required due to factors which include but may not be limited to additional goods being added to inventory, last minute packing/dis-assembly (lamps, pictures, etc) or difficult access to destinations such as multi-floor apartments or storage units, etc.
Our movers will stay as long as they can to assist you in finishing your move; but keep the limits specified within your estimate and/or service order in mind. If you reach your time limits for loading and/or unloading the movers will stay but there will be an hourly service charge which is due prior to final delivery as the movers MUST be compensated for their overtime.
Again, any questions or requests to add more hours to an already booked service can be texted to 781-261-0004.
Be sure to walk through the property with the movers before they leave. At the end of the day, you will be signing a document that releases the movers for the day, and once the movers leave, they cannot return. Any requests MUST be fulfilled while the movers are still present and prior to being released. Be sure you are 100% satisfied before you sign the release, and text any questions or additional requests to 781-261-0004.
Any damage or loss should be noted on the bill of lading which you sign to receive the shipment. You can also text us at 781-261-0004 with a description and photos of the damage, prior to the movers being released for the day. Casey Movers is not liable for any damage that occurs after the movers leave (for example: a TV that is unpacked and mounted by a third party).
Casey Movers maintains warehouse and trailer storage space both subject to availability or you may provide your own storage unit for us to deliver into. Some important notes in regards to storage:
i.) Casey Movers relies on the storage term defined by our customers for our own logistics. If you anticipate being in storage longer than you had initially planned, please contact 1-800-482-8828 or send us an email back as soon as possible.
ii.) This is not self-storage. Third parties are prohibited and are not free to come and go. If you anticipate needing access to your shipment please select a self-storage facility and we can deliver into the unit for you.
iii.) Once you are loaded into storage, units are packed high and tight. The majority of items in storage are often inaccessible until final delivery so do not include important items, documents, etc.
iv.) Storage payments are treated in a similar manner to apartment rent. The first payment will usually be pro-rated to catch you up to the 1st of the following month. From there, storage payments are due the 1st of each month. Monthly storage payments billed to a credit card are often done in batches toward the beginning of the month so please coordinate with the office for any required pro-rated payments once delivery is scheduled.
v.) If utilizing storage please plan and pack accordingly. Do not include anything in the shipment that may attract pests as pests are an inherent risk of storage whether storing through first, third party or within your own home in a garage or basement. Pests often go after food first, and linens second. So if storing long-term, bins may be preferable for things such as linens and clothing.
vi.) Remember, if storing through Casey Movers... we maintain exclusive rights to the delivery out of storage. Plan accordingly. If you'd like to maintain control over your final delivery (example, the possibility of using another mover), you can alternatively have Casey Movers deliver to a third party self-storage facility.
If a storage account becomes 30 days delinquent, we will generally issue a notice that the account is past due. If we cannot connect within 30 days of that notice and resolve the balance, we may issue an additional notification of a date in which goods will be removed, disposed of or auctioned. We will work with you as best we can in the event of delinquency, but storage space is limited and we cannot take this space away from paying customers.
Seizure of a storage unit does not release any customer from responsibility for any previous balance accrued.
i.) Always be sure to accurately list your furniture being moved to representatives of Casey Movers whether you are in-person, over the phone, over email or via zoom. Our estimators are relying on accuracy of your list!!! There are websites on the internet that go as far as to suggest to homeowners or apartment dwellers to represent the move as easy as possible (maybe even suggesting to keep some furniture off the list) in order to get a low price from movers. But, we can assure you this does not work!!! You will only be costing yourself more money and heartache by mis-representing a move as these charges will only be added on (and likely at a higher rate than if we were better prepared up front--it costs more to fix a problem than to do it right the first time applies) prior to delivery of your shipment!!
ii.) Always be sure to have an accurate estimate of boxes to be moved when communicating to estimators. Remember, most 1 bedroom apartments usually end up in the 20-30 range, condos in the 50-60 range, single family homes in the 90-120 range and some customers in the 200 range. Our estimators are relying on accuracy of your list!!
iii.) A customer will have contact throughout their move with phone representatives, estimators, drivers and movers (varying widely in experience, skill, and specialized areas of moving). Always remember, that all customers, movers, estimators, and representatives have equal access to the policies found on our website. At no time will Casey Movers be liable for misinformation or "mistakes" made due to conversations made in haste between a customer and any single representative (especially when a representative has not had ample time to review all shipment records and consult with all team members). And, our organization always reserves the right to take corrective action to enforce the correct service charges and policy.
iv.) Customers are expected to maintain acceptable conduct with all phone representatives, estimators, drivers and movers at all times. Our organization has zero tolerance for threats, bullying and harassment. Yes, moving is stressful, but try your best to keep composure. It is no fun spending money, but money is an unfortunate necessity of service and operation. Yes, damage is a (small) risk of moving!! Always try to be nice. Turn that frown upside down!!!
v.) In order to serve the public, Casey Movers maintains a moving license, trucks, trailers, office, storage, necessary storage space and more. These elements all come at an immense up front cost and continual overhead. Our organization offers many things for free such as consults, education, promotional material, estimates and an open ear when real estate transactions get stressful and frustrating!!! However, when it comes to our "paid service" being rendered; you are relying on us, and we are relying on you!!! At no time are we able to barter, negotiate or issue refunds for "paid service," including but not limited to required deposits, packing, materials, move labor, storage, etc.
vi.) When you have moving service or an estimate appointment please be sure to be available in the 1-hour leading up to your appointment as sometimes we are in vital need of communication as we approach as arrival times are never exact as we are navigating public roadways and sometimes working around other customers schedules and needs.
vii.) The customer should have a certain amount of flexibility working with our limited capacity free estimate schedule in terms of timing, logistics and mode of obtaining the "free moving estimate." To better and more efficiently serve the public, Casey Movers reserves the right to sort customers on timing, mode and delivery of free estimates and consults. Casey Movers customarily provides free estimates and consult, though is under no obligation to do so. When setting an appointment for "zoom" or an "in-home" estimate, be sure to be available in the hour leading up to your appointment for ETA updates and be sure to mark your calendar so you do not forget the appointment. We are not always able to accomodate chronic re-scheduling and "no-shows." Although rare, some clients are particularly demanding of the mode, timing, or location of an estimate and sometimes a paid estimate in the average amount of $375.00 is more suitable for demanding situations.
All service is final. No refunds.
THANK YOU FOR YOUR BUSINESS!
Submit your information via the included form, and we will contact you to set up your free in-home estimate - or simply call us toll free at or call/text us atand ask to speak to one of our friendly sales representatives.
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